Return/ Exchange

  We cannot arrange a return pickup for you unless you have received a damaged or wrong product.

  Products purchased during any sale is non-refundable. You can only exchange it with some other product or ask for a coupon code of the same value you have paid.

  The to and from courier cost will be borne by you if you wish to return the product. Incase of refunds, we shall refund the total amount paid for the products and not shipping if any.

    For exchange we shall provide you with a unique code once we receive the orderback at our studio. We shall only provide the value paid for the product returned and not any shipping if applicable. This process can take up to 20 working days upon receiving your order back at our warehouse.

    Kindly allow 10 days from the delivery date for the returns to be processed and the amount to be shown in your bank account. Please note: refund / bank transfer is onlyapplicable for prepaid orders / online payments made on our website.

  Payments made with COD option will receive a coupon code worth the same amount as your product value which you can use within 30 days of issuance. No refund on COD orders.

  Please return your products unused in the same condition as you received it. If the products are found to be used or damaged, we will not be able to refund your money or help you with exchange.

Feel free to get in touch with us if you have any doubts or you want further assistance by emailing us at felicityindia@gmail.comor send us a message on WhatsApp . All your queries will be solved between

Monday-Saturday, 10:30am - 5:00pm. All pending queries will be solved the next day. We do not work on Sunday or on national holidays.

We cannot help you on Instagram dm or Facebook message for all order related queries. Kindly WhatsApp us or email us with your query.

  We request you to keep all your communication with us either on email, or on WhatsApp for all your order related queries.

Cancellations will only be possible till the order has not been dispatched from our warehouse.

Cancellation Policy

We usually ship all our orders within 2-3 days upon receiving the order. You can contact us to cancel the order till the time it is not dispatched. 

Once we dispatch your order you will receive an email on your registered email id along with the tracking details.  Allysassy  reserves the right to  cancel any order without any explanation for doing so, as per the circumstances where the  requirement could not    be met. The company will  ensure that any communication of cancellation of an order or any applicable  refund will be made inreasonable time.